Privacy Policy

1. Introduction

M.L. First Class Marketing ("we," "our," or "us") operates SESender (the "Platform"), a professional SMS and email marketing service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Name and email address
• Company name and business information
• Phone number (optional)
• Billing information and payment details
• Login credentials

2.2 Usage Data

We automatically collect certain information when you use our Platform:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Time and date of access
• Referring website addresses

2.3 Contact Data

When you upload contact lists for SMS or email campaigns, we process phone numbers and email addresses on your behalf. You are responsible for ensuring you have proper consent to contact these individuals.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Platform
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Personalize and improve your experience
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (SMS/email delivery, payment processing, analytics)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Contact lists and campaign data are retained for 90 days after deletion request, after which they are permanently removed.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law, including Standard Contractual Clauses where required.

9. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.